News Leadership 3.0

Posts tagged with: Community Media

February 10, 2012

From news publisher to convener: Making the shift to build community in Iowa

By Amy Gahran

A regional economic development initiative in Iowa has captured the imagination of Chuck Peters, longtime head of the Cedar Rapids Gazette. Getting directly involved meant facing a quandary: How could a news organization consistently support this initiative without becoming a crusader for it? The answer: become a convener of the public discussion…

A stretch of East-Central Iowa (around Iowa City and Cedar Rapids) has long been home to a unique convergence of business, technology, higher education, science, and the arts. All these forces recently banded together under the Iowa’s Creative Corridor initiative to work to enhance the region’s collective competitiveness.

Chuck Peters, president and CEO of The Gazette Co. (which publishes the daily Cedar Rapids Gazette and runs the local ABC TV affiliate station KCRG), decided to get his company involved. For about two decades he’d been discussing “systems thinking” and community development with Les Garner, former president of Cornell College and current president of the Greater Cedar Rapids Community Foundation. And he’d also been working with John Lohman of the local Corridor Business Journal.

“Then we had that big flood here. Everybody was focused on cleaning up their own mess. John and I said we seemed to be the primary ones who cared about future of the region as a region. So we decided to join forces and try to promote the region.”

So the two media companies began a quasi-formal relationship with the Corridor Business Alliance, and formedCorridor2020—highlighting the alliance of 13 local economic development groups. Peters and Lohman began attending meetings and providing some money and in-kind support for the alliance’s efforts. Peters also summarized a major report advising the region on branding and development opportunities, and wrote an internal guidance document for Source Media Group (the trade name for the combined news and sales operations of the Gazette and KCRG). Lohman wrote an FAQ about the ICC initiative.

...Those are a lot of dense, weighty documents flying around, mostly talking about how to brand the region. But branding is no trivial matter.

“I’ve spent most of the last week explaining to people, if you think of branding as meaning a logo and advertising, that won’t help us much,” said Peters. “In the big picture, we actually need to develop regional capabilities for being collaborative and innovative. We can’t accomplish that without a shared vision of what that means.”

Defining what role a news company could or should play in moving the ICC initiative forward was a challenge. “How could we actively work to foster regional collaboration and innovation? As opposed to what we had been doing, which was to be a coconspirator in a culture of passivity,” said Peters.

“We had to change some basic things about the way we do our work. We’ve always been distanced observers lobbing articles into the community, often framing issues as contention of horserace. That just discourages people from engaging.”

The Gazette Co. decided to become a convener of public discussion around topics related to regional collaboration and development. This means planning and participating in public forums and other events, and producing new kinds of content.

“The news industry is so locked into the format of articles and video clips, but those are such incredibly ineffective tools when you’re trying to help a community understand an issue and come to consensus,” he said.

The newspaper and TV station are beginning to experiment with techniques used by the Khan Academy, such as using mindmaps as a way to illuminate connections between various issues and perspectives—and also to probe not just what people in the region want, but why they want it.

“It’s amazing to have these conversations with our community,” said Peters. “Like if we’re discussing education: Someone will say ‘we must have great schools.’ OK, why? What do we want great schools to do for us? Unfold the potential of each child. Again, why? Is it because it’s morally correct, or because we want to have a kick-ass competitive economy? Well, we want both—but now that we’re clear on why we want great schools, that makes it easier to think creatively about how to achieve that goal.”

The thinking of Peters and others involved in the ICC initiative was spurred in part by Collaborate: Leading Regional Innovation Clusters, a 2010 report by the U.S. Council on Competitiveness. While this report says little about the role of media organizations in regional development, there is a clear business motive for media companies to get involved. The report observes that “broadcast and media markets rely on a regional marketplace.”

The News Leadership 3.0 blog is made possible by a grant to USC Annenberg from the John S. and James L. Knight Foundation.

The Knight Digital Media Center at USC is a partnership with the Annenberg School for Communication & Journalism. The Center is funded by a grant from the John S. and James L. Knight Foundation.

February 28, 2012

Philadelphia: Neil Budde takes helm of emerging local journalism network

By Amy Gahran

After a year-long search, Temple University has hired Neil Budde to lead the Philadelphia-area news and information collaborative funded by the William Penn Foundation. As the founding CEO, Budde says his job is to “create a unified vision” for this network…

Most recently, Budde was executive vice president at ePals (a K-12 social learning network) and president of DailyMe (a startup for personalized news and information). Previously, Budde was editor-in-chief of Yahoo News, as well as founding editor and publisher of The Wall Street Journal Online (WSJ.com).

“What interests me about this opportunity is that there is a rich ecosystem of folks doing lots of different forms of journalism and local information in the Greater Philadelphia Area,” said Budde. “In addition to the mainstream media, there are many organizations covering special topics—sites like Plan Philly, Technically Philly, and more. I think we can pull together some of those efforts into a more cohesive network, and support them with technology, ad sales, and business operations to help make them more financially viable.”

In addition to fostering the emerging vibrant media ecosystem, Budde hopes that the network will encourage new voices to participate: “People who may want to do something like what those other sites are doing, but don’t know how to get started or don’t have any infrastructure or support.”

One of the initial obstacles for this effort is its name. So far, it’s been called the Philadelphia Public Interest Information Network (PPIIN)—which doesn’t exactly trip off the tongue.

“I know, I know,” said Budde. “I’m working on it. I have a document on my computer where I’m collecting ideas, and I’m bouncing them off a few people. I’ve had some good responses to a few. I want make sure the name fits the shared vision that we’re moving toward fairly quickly for what this network will be.”

On a more practical level, Budde is working on setting up the network as a nonprofit corporation. “One of challenges is the way we’re currently operating, under the Temple University School of Communications and Theater, that makes it harder for us to hire people. Breaking the network off as a separate 501(c)(3) corporation will allow us to bring people on board.”

Creating the separate nonprofit entity also will help the network diversify its revenue sources. “We’re getting great support from the William Penn Foundation, but our intent is to find other backers and supporters. Philly has a lot of opportunities in that regard,” said Budde.

The collaborative journalism network is emerging at an especially troubled time for the city’s mainstream media landscape.

The Philadelphia Media Network (which operates the city’s two daily papers, the Philadelphia Inquirer and the Daily News, as well as Philly.com) may be sold for the fourth time in six years. There are allegations that the newspaper’s management has been muzzling reporters from covering the negotiations.

NPR reports that the group of investors currently seeking to buy PMN includes “two of the region’s most connected Democrats: former mayor, governor and Democratic National Committee Chairman Ed Rendell and New Jersey political boss George Norcross III. Both men and their associates have been subjects of intense reporting by the papers. Other investors include a major developer and a leading owner of Philadelphia’s National Hockey League team, the Flyers.”

Budde is watching these developments closely. “Certainly, one opportunity for our network is to emulate a model like ProPublica to collaborate with existing mainstream media outlets for certain kinds of coverage. But whether we can or will do that depends on the people involved,” he said. “I know several people at PMN and I’d love to work on them, but it’ll take time for them to sort out their future. In the long run, this may open additional wallets for local coverage—who knows?”

To gather ideas and context, Budde is talking to other local news and information projects from around the country, many of which are supported by community foundations. “Every community is unique, and what works in one place may not work in another, but there’s a big base of experience out there we can learn from,” he said.

Budde is actively soliciting ideas and context about how to help a local news and information ecosystem thrive. He invites people to contact him by e-mail or on Twitter (@neilbudde) to engage him on these topics.

The News Leadership 3.0 blog is made possible by a grant to USC Annenberg from the John S. and James L. Knight Foundation.

The Knight Digital Media Center at USC is a partnership with the Annenberg School for Communication & Journalism. The Center is funded by a grant from the John S. and James L. Knight Foundation.

March 13, 2012

Mobile skills: New gateway drug to community engagement

By Amy Gahran

This year, smartphones are beginning to comprise the majority of U.S. mobile handsets in use. So mobile skills are becoming crucial for anyone who wants to stay informed and connected, or to access jobs or services. The catch is, it’s often not easy for consumers to learn how to use mobile devices well.

Partnerships between public libraries, community news/information projects, and other community stakeholders could play a key role in helping to bridge the mobile skills gap—while engaging communities in the process…

Digital media is the channel of choice for most new community news and information projects, mainly because it’s cheaper and easier to create a digital presence than a print or broadcast product. Most of these projects focus on websites intended to be viewed on a computer. But in the next couple of years, mobile devices (smartphones, tablets, and whatever comes next) are expected to become the most common way that people access the internet in the U.S.

Recently the John S. and James L. Knight Foundation held a conference exploring the future of libraries in the digital world. Watching Knight’s collection of video interviews with eight public library directors who attended this conference, I was struck by how often the themes of an education mission, digital literacy, and getting out into the community were mentioned—yet mobile technology was not mentioned by any of the library directors.

In fact, only James Crawford, the engineering director for the Google Books project, mentioned mobile technology in his interview from that conference: “Tablets and mobile devices allow libraries to extend their services out into the community,” he observed.

For more than a decade, public libraries and schools have been key community resources for free access to the internet via computers. And for many people this access has been a lifeline for access to jobs, education, information, connection with friends and family, and more.

Libraries are now extending this digital literacy mission to take computer skills training beyond the library and into the community—by holding training sessions at community centers, assisted living or senior centers, and elsewhere, often in cooperation with other community organizations and institutions. But this approach requires buying computers, arranging for mobile access to wifi, transporting all that gear around, and getting it set up and running.

That costs a lot of money, requires finagling with setting up wifi networks, and it overlooks a key opportunity: Teaching community members how to make the best use of the mobile devices many of them already have in their hands—and which many people consider indispensable to daily life.

Mobile skills don’t necessarily replace computer skills, at least not yet. But imparting good mobile skills has the engagement advantage of helping people realize greater immediate benefits from the devices and connectivity they already own—and that they carry everywhere they go. They won’t have to buy a computer, get broadband at home, or make a trip to a library or community center in order to put their newfound mobile skills to good use—or to improve their lives and communities in the process.

Consequently, mobile skills training might be a powerful “gateway drug” for community engagement. Especially if it’s focused on using web-enabled phones to meet pressing real needs, rather than more abstract learning.

For instance, many consumers don’t know how much about how to use the web or e-mail on their smartphone or tablet—or even on a feature phone, since many feature phones are capable of web and e-mail access. Yet the mobile web and e-mail can be key tools to access to news, information, jobs, social media, and more.

So a mobile training session geared toward, say, using your cell phone to find a job might include teaching:

  • How to use e-mail on your phone. (Employers and interactive systems must have a way to contact you.)
  • How to bookmark some key mobile-friendly job and networking sites on your phone. (Monster.com, LinkedIn, etc.)
  • Guidance on setting up your profile and resumé on these services. (This may need to be done on a computer, but generally you can at least handle the basics via a mobile web browser, and finish later on a computer.)
  • Tips on searching for and responding to job listings from your phone.


Note that all of these job-search skills also have other uses. If you know how to use e-mail on your phone, a world of digital interaction and connection becomes open to you—as well as the ability to subscribe to e-mail alerts and newsletters (perhaps from a community news or information providers, or your local library or school).

And if you know how to bookmark mobile-friendly job sites in your mobile browser, you can bookmark any mobile web site—such as a blog run by a local community organization, or a health information resource.

And if you learn how to fill out a mobile form to create a user account on a job site, you learn a basic skill for interacting with any digital service—such as social media, or subscribing to alerts from your local government.

And if you learn how to search a jobs site from your phone, you’ve learned the basic concept of doing any kind of web-based search on your phone.

And if you learn how the computer-based web and mobile web (or mobile apps) can complement each other, what their respective strengths and weaknesses are, you provide a motivation for people who might only have a cell phone to also get a tablet or computer, so they can have expanded access.

Positioning training to align with the community’s priorities is key to demonstrating its relevance and increasing its appeal. Consider which approach might be more effective to get the attention of community members: a generic class in computer skills (especially when many people might not have their own computer or broadband internet), vs. how to use your phone to find a job.

Once people get started with digital interaction and media, on any device, they’re likely to keep using it and build upon that base of knowledge—and to teach others what they’ve learned.

Community news and information outlets, libraries, schools and other key players with a mission to serve their communities should consider adding mobile skills training to their outreach efforts. One resource advantage of this approach is that you probably won’t have to buy as much equipment, or mess around with network access so much. However, you will have to invest in learning the basics of a few different kinds of mobile operating systems, and learn about the various kinds of e-mail service and basic data plans that wireless carriers offer.

Aside from mobile skills training, community members probably will also want help understanding what they can and can’t do with their phone without incurring extra fees. Asking people to bring a current cell phone bill into the library or other public venue, so you can see the kind of plan they’re on and look up details online, can help people gain confidence to do more with the phones they already have.

As low-cost Android tablets (such as the Kindle Fire) increase in popularity, it may make sense to also offer training in using the web browser and apps on these mobile devices, since they can do much more than just let people buy and read books. With a larger screen size than mobile phones, these devices can also be a great way to showcase community news and information resources intended for the computer-based web.

For any mobile training, a printed list of free public wifi hotspots in your community and their hours of availability can help people with wifi-enabled devices (but limited or no carrier data plans) find the access points most convenient to them. This can be especially valuable as many libraries are having to curtail operating hours and close branches due to funding challenges; and many nonprofits and community news outlets aren’t able to sustain multiple physical locations.

Finally, making sure your own digital presence is mobile friendly and accessible through a variety of mobile channels (mobile web, e-mail, and social media are the basics—although text messaging interaction and mobile apps might make sense in some cases) is another important way to build on the initial engagement of training. This is how you can help the people your train stay connected with your organization and mission.

What it means to be digitally literate is changing fast. Training is a powerful type of engagement, but it must keep pace with the times and make full use of available resources. Once you have the attention of your community, where they are, at any time, you have even more opportunity to help them improve their lives and enhance their individual and collective opportunities. Perhaps even more important, right now, than training them how to use a computer mouse.

The News Leadership 3.0 blog is made possible by a grant to USC Annenberg from the John S. and James L. Knight Foundation.

April 17, 2012

Local news enthusiasts: Pew research hints at opportunities for ethnic, community media

By Amy Gahran

The vast majority of U.S. adults are really into local news, Pew research shows. How might ethnic and community media outlets capitalize on this as more media goes digital and mobile?...

Over a year ago, the Pew Internet and American Life Project found that 72% of U.S. adults say they follow local news closely most of the time, whether or not some important local news is happening. Today, a new Pew report takes a closer look at this group of “local news enthusiasts.”

According to Pew, local news enthusiasts are more likely to be female, age 65 or older, and retired. “Politically, they tend to be conservative in their outlook (although they do not differ from others in party identification) and they also attend religious services more frequently than others. They do not differ from other adults in terms of household income, but are less likely to be college graduates.”

In terms of ethnicity, the vast majority (69%) of local news enthusiasts are white, Pew found. Black and Hispanic adults each comprise 13% of local news enthusiasts—roughly equivalent to the representation of these ethnic groups among the U.S. population at large.

Interestingly, adults with the lowest annual household income ($30,000 or less) were by far most likely to be keen on local news: 32% describe themselves as local news enthusiasts, compared to 22% in the highest income bracket (over $75,000). People with $$50,000-$74,999 annual household income had the lowest representation among local news enthusiasts (12%).

This finding indicates that ethnic and community news and media might be especially likely to gain traction in poorer communities and low-income demographics within communities—a point that might interest local advertisers and sponsors wishing to reach those communities.

Local news enthusiasts don’t all have gray hair. Fully one fourth are age 18-24. However, according to Pew this is the only age group where “other adults” outnumber local news enthusiasts—by almost two to one. This hints that right now is probably a crucial time to engage younger people in local news and information.

Digital media, including mobile and social media, might be particularly valuable in engaging younger people in local news and information. Pew noted: “91% of younger local news followers are internet users, compared with 71% of local news followers age 40 and older, and 82% of adults who do not follow local news closely.”

For contrast, another recent Pew study found that 20% of U.S. adults—mostly those over age 50—still don’t use the internet at all.

Also according to Pew, 73% of younger local news enthusiasts use some kind of social networking service (such as Facebook), compared with 35% of older local news followers and 53% of adults who do not follow local news closely. Twitter is not quite as popular—only 16% of younger local news followers use Twitter, but that’s far more than older local news enthusiasts or other adults. This indicates that using social media to complement your local news and information offerings on the web and in other media might be an especially effective tool for engaging younger community members.

Mobile devices represent a huge opportunity for ethnic and community media. Overall, 84% of local news enthusiasts have a cell phone, and 7% have a tablet computer—slightly less than penetration among all other adults. Also, Pew found the highest penetration of both types of mobile devices is among the youngest local news enthusiasts (under age 40).

This Pew report did not explore how many local news enthusiasts currently use smartphones. However, this year marks the tipping point when smartphones take over as the majority of U.S. handsets in use. Also, most simpler, cheaper “feature phones” are capable of browsing the web and accessing e-mail—and virtually all cell phones can send and receive text messages.

This means that a robust, inclusive mobile strategy (ideally one that includes text messaging alerts or interactivity) can help any local or niche news outlet connect with its community via the devices that most people already carry with them everywhere they go. Also, since social media is one of the most popular things that younger people do on their cell phones, social media can help jumpstart your mobile strategy.

Online media is definitely not the leading source of local news for local news enthusiasts—which may put online-only ethnic or community news and info outlets at a bit of a comparative disadvantage. According to Pew, enthusiasts’ most popular sources of local news are broadcast TV (80%), word of mouth (57%), radio (52%) and print (48%). In contrast, 41% of local news enthusiasts use search engines to find local news, 23% turn to the websites of local newspapers (TV stations sites, 20%), and 12% get their local news from social networking sites.

This points out an opportunity to leverage partnerships for cross-media promotion. For instance, online-only ethnic or community news outlets might provide some articles or other content to run in local newspapers, in exchange for the print outlet providing information about how to find the ethnic/community news site or do other cross-promotion. Similarly, providing simple, short, broadcast-quality audio or video news segments or community updates to local radio or TV stations could help broaden your audience. Many local stations are eager to run such content.

Finally, ethnic and community news sites with a strong mission to improve local communities may be encouraged by this Pew finding: “Slightly more local news enthusiasts than others think they can have a big impact on making their community a better place to live (33% vs. 27%).”

The News Leadership 3.0 blog is made possible by a grant to USC Annenberg from the John S. and James L. Knight Foundation.

May 10, 2012

Mobile for building the ethnic/community news business

By Amy Gahran

Next week the Knight Digital Media Center at USC is partnering with the City University of New York to offer a two-day workshop on mobile strategies and opportunities for ethnic and community media organizations in the New York City area.

One of our instructors, Arturo Duran of Digital First Media, will be explaining how mobile can enhance the business model and community engagement efforts of these news outlets. Here’s a preview of his advice…

Arturo Duran is the Chief Innovation Officer for Digital First Media—a spinoff from Journal Register Co. which last year took over operations management for all MediaNews Group and JRC newspapers. He also was a 2010-11 fellow in the Knight-McCormick Leadership Institute at KDMC. In the upcoming workshop, he’ll discuss the business considerations and opportunities for community and ethnic news outlets that embrace mobile.

Duran has considerable experience on this front. He was part of the team that created AOL Latino in U.S., and also served as CEO of Intermedia Digital (the largest Spanish-language newspaper company in the U.S.). He’s also led digital and mobile initiatives for small and large news outlets, and has even experimented with early augmented reality efforts.

Most ethnic and community news outlets are fairly small and local, but some (such as Little India magazine and China Daily) are quite large—spanning several states, or the nation, or the globe. Outlets from all points alone this spectrum will be represented among the workshop’s participants. What should they keep in mind about mobile?

“We need to stop thinking of what we—people in the media business—want, and listen to what our users are doing,” said Duran. He noted that in the U.S., African Americans, Hispanics, and other ethnic groups tend to be especially advanced in their use of mobile devices.

For instance, recent Nielsen Co. research found that U.S. Hispanics are 28% more likely to own a smartphone than non-Hispanic whites, and they also consume more mobile data than all ethnic groups. U.S. Hispanics also are three times more likely than non-Hispanic whites to have internet access via a mobile device, but not have internet at home. And their average mobile bill is 8% higher than the overall U.S. average.

Similarly, as of last summer Nielsen found that 33% of all African Americans own a smartphone, significantly higher than the national average. Also, 44% of all new mobile phone purchased by African Americans were smartphones—and among younger people in this group, that was over 50%.

And least year research from Rebtel (an internet telephony provider) showed that tablet computers are especially popular in several immigrant communities in the U.S.

“Ethic communities are more advanced not just in terms of how they use text messaging and smartphone apps, but also the mobile web,” said Duran. “For many ethnic groups, their mobile devices are the primary way they access the web. Since they’re using that platform, we should be giving them news and information that suits the platform they use. That makes what we offer more valuable, because it’s easier for them to find and use.”

What emerging business opportunities can mobile yield for ethnic and community news sites?

“Mobile delivers better data about your users, which helps you become even more relevant to them,” said Duran. “First of all, analytics for your mobile traffic can deliver more accurate info on where your users are. You also learn more about who they are. Unlike computers, a mobile device tends to be used by only one person. The more relevant you can be, the more engaging you can be—and so can your advertisers. Advertisers pay more to reach more engaged audiences.”

Mobile-optimized advertising is the natural place to start when looking to earn revenue from mobile offerings, said Duran. This includes ads that run on a mobile-optimized website or app, which can be served directly by the news venue or from a digital ad network. In fact, some ad networks offer tools to make it easy for news venues to create ad-supported apps.

“Using an ad network will help you get some initial information about your mobile audience,” Duran said. “They’ll give your statistics on your clickthroughs, engagement, etc. So you know what your mobile audience is doing. They can’t give you as much data as you’ll probably get from measuring your regular website traffic, but that’s still a lot of very useful information.”

And then: “Once you gain more experience with mobile and get more data about your mobile users, you can actually start segmenting your mobile audience and creating more tailored offerings that can be sold directly,” said Duran. “So if you’re already serving a niche market like a specific ethnic community, you might have even more of an edge in the mobile market.”

Duran recommends offering options in all mobile channels—from text alerts and mobile-optimized e-mail to the mobile web and apps. But strategy and moderation are crucial.

“You don’t want to overuse these tools. Especially with texts and e-mail,” he said. “You want to drive people from text or e-mail alerts to your mobile site. So don’t sent them lots of alerts; send them a few and show them where to click to learn more on their phone.”

The News Leadership 3.0 blog is made possible by a grant to USC Annenberg from the John S. and James L. Knight Foundation.

May 22, 2012

10-step mobile strategy for community publishers

By Amy Gahran

Last weekend [email protected] held an invitation-only workshop on mobile strategy for community and ethnic media at the City University of New York Graduate School of Journalism. The attendees included many top editorial, business, and digital managers for large and small publishers in the NYC metro area.

At this workshop I suggested 10 steps these publishers could take to start developing a viable, revenue-producing mobile strategy right now, even with modest resources. Here’s the plan…

1. Start using your phone for everything. Many people in the news business aren’t yet fully accomplished at using their own phones as everyday tools to access media, services, and interaction. Without this personal experience, it’s hard to recognize mobile opportunities and develop well-targeted mobile offerings.

So stretch beyond your comfort zone. For a few days or a week, try relying solely on your phone for media, news, information, entertainment, social media, services (like banking, shopping or getting directions) and interaction (texting, instant messaging, photo messages, e-mail, etc.). See how much you can do—and learn what you don’t already know.

2. Make your website mobile-friendly. For most cell phone users, a full website loaded in a small phone browser is a big hassle. If you’re standing on the street or sitting on a crowded bus, too much pinching, zooming, and scrolling are serious obstacles.

So create a fast-loading, simplified version of your site that automatically displays for cell phone visitors. Read Luke Wroblewski’s book Mobile First for advice on what works well with mobile web and app design and usability.

Your mobile-friendly site should be the core of your mobile strategy, since inbound links to any page of your site should load on any device, and most of what you do via mobile channels will ultimately drive traffic to your website.

Integrate mobile-friendly advertising into your mobile web layout. Ads displayed on your mobile site should link to mobile-optimized sites or landing pages. Educate your advertisers, offer analytics, and help the advertiser create ads and link destinations that will work well for your mobile audience.

Make sure your have a mobile-friendly website even if you offer one or more apps for smartphone platforms. The web is not a walled garden—it doesn’t require mobile users to download, install, and remember to launch anything. It’s inherently cross-platform. And many news venue-specific apps don’t automatically launch when a the user clicks a link to one of your stories received via, say, text or e-mail. You want your inbound links to always, always work.

Most likely for now you’ll have to implement “auto detection” code on your web servers to serve mobile users your mobile-friendly page layout. But if you’re starting from scratch with a new site, or when you do a complete overhaul of your current site,  incorporating responsive web design principles is a more elegant and robust solution that could simplify your future needs and increase your mobile options.

Some third-party services like MoFuse will repackage your content in a mobile-optimized template for a monthly fee, and run their own network ads in a revenue-sharing arrangement. That’s also a viable initial strategy, but probably not your most lucrative long-range plan.

3. Start experimenting with Tumblr. This free social blogging platform is highly popular—but more importantly it’s directly accessible via the web and extremely mobile-friendly. Tumblr can be your mobile sandbox and much more.

If at this point it’s beyond your means to implement a mobile theme with auto-detection for your main website, then you can use Tumblr to build a mobile-friendly web presence which complements your main site. For instance, you can post to your Tumblr blog “teasers” which promote and link to your most important or compelling content—then promote links to those Tumblr teasers via social media. The vast majority of people who use social media access it regularly on a mobile device, so you probably already have a large mobile audience in social media.

Tumblr is also a great venue to highlight individual photos, videos, or other multimedia that you’ve published. And it’s a great place to engage people with tidbits from your “cutting room floor,” or to share content created by your community.

And even if you already have mobile-friendly website, you can set up special Tumblr blogs for special projects or campaigns, including crowdsourcing.

4. Consider mobile users in your editorial style. Mobile users often are accessing content a few moments at a time, so they need context. Work to emphasize context and action in your content. One contextual editorial strategy is to begin each story with 2-3 short bullet-point highlights at top of each story, instead of a traditional “deck” and before a traditional story-style lede.

Include action-oriented links wherever possible, which allow mobile users to do useful things like register for an event. Also, where appropriate include full street addresses, e-mail addresses, and phone numbers in your content—these become actionable (clickable) links on mobile devices.

And if possible, adapt your content management system to allow you to geocode your content by specifying latitude/longitude coordinates. The major search engines weight this in providing search results to mobile users, so geocoding will increase your mobile search visibility.

5. Use social media for community engagement. Again, this is where you probably already have a considerable mobile audience. Make sure when you post links to Twitter, Facebook, etc., the destination of those links are mobile-friendly whenever possible. Not sure? Look up the link first on your phone to check.

Use social media on your phone when out and about as a radar screen for a large part of your community, and to share engaging observations and photos from around town. If you use popular mobile-only services like Instagram, or geo-social services like Foursquare, make sure you connect them to your other social media accounts so you can selectively cross-post easily as warranted.

Video links are hugely popular on social media. So if you post video, set up a branded YouTube channel and post your video there—then link to your YouTube videos from social media. YouTube is probably the most mobile-friendly video sharing service online, and it’s owned by Google. Posting your video on YouTube makes it both very findable and very mobile friendly.

6. Conduct periodic mobile market research. Mobile changes fast, and each community has unique preferences. Knowing what’s currently popular in your community regarding mobile devices, cost considerations, and other preferences will steer your decisions for further mobile offerings.

I’ve created a simple mobile market research survey. This can be conducted in person (you’ll want to see how people use their phones) every 6-12 months. Even a couple dozen responses from typical community members can provide actionable guidance.

Also, the mobile user experience is only as good as the quality of local wireless service. If a locally popular carrier’s service suddenly degrades (which can happen), your mobile offerings might perform poorly. So periodically check Rootmetrics.com’s maps for your community to understand current coverage conditions. Is there poor or spotty data coverage? Then take it easy on the video! Or if large numbers of your users sign up for 4G service and local coverage is good, consider richer mobile media offerings.

7. Offer text alerts and polls. SMS text messaging is a huge overlooked opportunity, but it’s valuable because it’s ubiquitous: it works on almost any mobile phone. Text alerts are obviously useful to share breaking news, event reminders, and even offer interactive services like polling.

Your text offerings can be either general or special-purpose. Just make sure users know exactly what to expect from each service. It’s best to only send 1-2 messages per week or less, and never spam people! Users must opt-in to each service individually, and they must be able to unsubscribe immediately simply by replying “stop.”

You must use a common shortcode to offer any text-message services. That’s not free, but using a shared shortcode from a vendor like TextMarks can cut your costs substantially compared to leasing a dedicated shortcode. That’s a good way to start.

Text alerts can include links, so make sure you’re using these links to drive traffic to specific mobile-friendly story pages (not to your home page) or to mobile-friendly advertiser landing pages.

8. Experiment with apps. After you have a mobile-friendly web presence, you’re considering mobile users in your editorial style and social media activities, and you’re offering some text messaging options, that’s the time to consider investing resources in apps intended to run on specific mobile platforms like Android or the iPhone.

The easiest way to get started with apps is to use a service that simply repackages your existing content within an app, “shovelware” style. Uppsite is one service that will create apps for you on all major platforms, and run network ads. That might be a good first step to experiment, get some data about your mobile users, and earn a little revenue.

However, in the big picture, content shovelware does not make a compelling app. Only 25% of apps get opened more than nine times. So if you intend to invest resources in developing an app, it’s better to look for opportunities to offer services, not just content, through apps.

Your mobile apps can be project-specific, such as presenting a data visualization, supporting a crowdsourcing effort, or providing special updates or context on a crucial community issue.

Usually when people say “mobile apps” they mean “native” apps which are software deployed for a specific mobile platform. But with the advent of better mobile browsers and more advanced web technology, it’s now possible to deliver a great deal of app-like functionality via the web. The advantage of “web apps” is that the user doesn’t need to download or run any software. One example of a mobile-friendly web app is ProPublica’s Dialysis Facility Tracker.

Developing platform-specific native apps cost more, so only build an app when it’s truly warranted: to use special device capabilities (like the camera or accelerometer) or if you have a very good revenue case. In particular, many publishers are lured by iPad apps because they look pretty and appear to return to publishers the control over users they thought they once had. But iPad apps have proven to be a dubious investment for news or content publishers.

9. Sell mobile landing pages or microsites, not just banner ads. Position access to your mobile audience as a premium service that can deliver more value to advertisers more value.

Use mobile landing page tools such as Landr.co or MoBistro to create compelling, actionable mobile microsites for your advertisers—for longer-term, bigger contracts than simply displaying a tiny banner that would likely perform poorly. You can get great analytics from these microsites, and adjust them on the fly to improve performance.

The key is that your ad sales staff must really know how to sell this service, build a basic microsite, and keep it updated with current advertiser info.

Once you have some advertiser microsites, you can promote links them not just via ad banners, but via your other mobile or social media offerings

10. Mobile doesn’t stand alone. Always promote and explain your mobile offerings in your print/broadcast venues, house ads and at events.

Prepare printed, online, and sometimes video tutorials explaining each offering: what is is, what value it offers to whom, how to use it. Create versions for community members and advertisers or partners.

And in general, train your community in how their phones can be useful tools. Recommend to your useful reporting tools for local issues like SeeClickFix, citizen journalism apps like MePorter, transit info services like NextBus and more.

The more you can encourage your community to get more info and value from their phones, the more they will value your mobile offerings.

More resources from the KDMC/CUNY community mobile media workshop.

 

The News Leadership 3.0 blog is made possible by a grant to USC Annenberg from the John S. and James L. Knight Foundation.

The Knight Digital Media Center at USC is a partnership with the Annenberg School for Communication & Journalism. The Center is funded by a grant from the John S. and James L. Knight Foundation.

July 11, 2012

How RJI’s mobile news research could expand to benefit community news

By Amy Gahran

This summer, Roger Fidler of the University of Missouri’s Reynolds Journalism Institute has been releasing the results of his detailed research into how people are using mobile devices to access news.

This is an excellent resource for major national and metro news organizations. Here are a few thoughts on how this kind of research might be extended to also benefit community and niche news outlets—an important emerging part of the digital news landscape…

From January through March, RJI staff interviewed more than 1,000 people contacted via randomly selected phone numbers. More than half were cell phone numbers. The results were published in three parts:


This was an appreciable undertaking, and the results are useful, especially to large news outlets. But to benefit smaller community news outlets, more examination of nuance would be helpful. If this research project is to be continued or extended, RJI might consider adding questions to explore three vital topics:

1. Distinguish between national/metro vs. community/local news. According to RJI’s survey, 63% of mobile device owners use these devices to “keep up with the news”—and these people spend an average of five hours per week doing this.

However, RJI apparently did not distinguish between national, global, state, and metro area news vs. community or hyperlocal news. Asking specifically about how people use mobile devices to access community news might be revealing.

This could complement the excellent September 2011 Pew Internet report, How People Learn About Their Local Community. It included a section on the role of mobile devices and social networks, which noted that 25% of all adults said they use mobile devices to get news about their local community.

2. Ask about text alerts. A simple text message is more like “lean media” than “rich media.” RJI’s research focused on mobile media devices—a key characteristic of which was that they “are designed primarily for consuming and interacting with mixed-media content.”

This definition left feature phones and texting out of the picture. But according to comScore’s latest estimate, over half of U.S. mobile handsets in use still are feature phones.

Aside from the fact that feature phones remain popular in many communities (particularly for low-income households and seniors), and that many models now come with web browsers, virtually every mobile phone can send and receive text messages. And aside from voice calls, texting is the most popular thing that mobile users in all demographics do with their phones—even on smartphones.

Opt-in text alerts can be a powerful tool to drive mobile users to mobile news—mixed, rich, or otherwise. And they can be particularly useful for community news publishers.

3. Ask about sharing or posting photos or video. People use their phones (even feature phones) to take and share photos or videos of what they see around them. This is an inherently local activity, usually with far greater relevance to local publishers and communities than mass media news outlets.

RJI’s survey inquired about “creating and managing content” which they defined as “creating, editing or managing non-work or education-related content such as documents, photos, videos, music.” This is valuable, but within that large category it’s photos and videos which are most likely to have specific news value or community relevance. Understanding more about mobile users’ propensity to create or enhance news coverage, as well as consume news, would benefit all news outlets—but probably especially community news publishers.

The News Leadership 3.0 blog is made possible by a grant to USC Annenberg from the John S. and James L. Knight Foundation.

The Knight Digital Media Center at USC is a partnership with the Annenberg School for Communication & Journalism. The Center is funded by a grant from the John S. and James L. Knight Foundation.

August 15, 2012

Ad rates, events, and crowdfunding: Community news sites get innovative about revenue

By Amy Gahran

Community news is a challenging business; which is why making money is a key theme at next month’s Block by Block Community New Summit. And there’s growing room for optimism: as Groupon’s business model crumbles, more local advertisers may now be smarter and more willing to work with community news venues.

Here’s a roundup of some ways that community news publishers have diversified their revenue streams beyond display ads and grants…

Recently on the Block by Block resource network website, Sally Duros discussed how hyperlocal sites are rethinking their approach to local online advertising.

According to Duros, some hyperlocal sites are changing how they price and position online ads.

For instance, David Boraks, founder and editor of two hyperlocal sites in North Carolina, discussed how his sites simplified their ad value proposition and pricing by selling all ads across the entire site. Previously they’d offered separate rates for section-specific runs such as ads on the front page, the inside page, the health and fitness page, etc.

“We had four dozen ad slots across the site and about as many prices. It just got so complicated,” Boraks told Duros. “Most advertisers wanted to be on the front page.”

Now Davidson.net and its sister site Cornelius.net sell ads by size and page position, not by section. According to their media kit, “Ads run on every page of the site and will rotate within like ad slots. A minimum of 30,000 impressions guaranteed per month.”

Boraks said their ad are prices are determined by working backward from how much revenue the site needs to earn each month, in order to meet operational expenses. “If we sell 60% of ads on the site then we are at break even. Everything above that is profit and below that we are in the red a little bit,” he told Duros.

Duros also discussed how the Connecticut-based site CTNewsJunkie is taking a different approach, by offering advertisers more premium options—including site takeover, a “big block” 300600 banner slot, geotargeted ads, and exclusive advertising in their e-mail blasts. But like Davidson.net, they also sell ads on a run-of-site basis.

Meanwhile, Nieman Journalism Lab recently covered how Technically Philly (a news startup covering the Philadelphia tech and startup scene) is earning substantial revenue from events and other elements in a diverse revenue strategy:

Technically Philly’s flagship event is Philly Tech Week, an eight-day conference that’s free for tech companies to participate, and for attendees. According to Nieman Journalism Lab, all revenue comes from event sponsors. In April 2012, the second Philly Tech Week drew more than 10,000 attendees—more than double the inaugural 2011 conference.

Technically Philly cofounder Brian Kirk told Nieman that he estimates this year about 40% of their revenue pie will come from events. Consulting will supply a further 40%. And advertising and grants will supply only about 10% each. In contrast, in 2011 events delivered only about 12% of Technically Philly’s revenue.

Technically Philly also partners with local institutions and organizations for this conference, such as Temple University’s new Center for Public Interest Journalism, the Wharton School of Business at the University of Pennsylvania, and the Science Center (which provides lab and office space for local businesses). Several partners provided venues for conference events and other services, in addition to funding.

Technically Philly is a niche site with a geographic slant, which may position it better than more typical hyperlocal community news sites in terms of running events. However, community news publishers might consider partnering with local niche news sites on events. In most cases there’s probably enough common interests and potential mutual benefits to make it worth trying.

Crowdfunding for specific hyperlocal coverage has received mixed results, but it can be a revenue stream worth pursuing. For example, Charlottesville Tomorrow recently ran a successful Kickstarter campaign which slightly exceeded its goal to raise $7000 to fund development of 3D online models to help local residents understand the implications and impact of a planned major highway project.

But crowdfunding isn’t easy. Homicide Watch DC is a community news site that decided to turn to Kickstarter to fund a one-year student reporting lab. Editor Laura Amico recently explained on the Block-by-Block Facebook page what this sort of effort requires:

“It took us about six weeks to get from ‘let’s pitch on Kickstarter’ to having a pitch up. I think it’s a much longer, more involved process than many people realize,” she said. “It took us several rounds of edits (on rewards and the video) to get approval. We tried a Kickstarter campaign to fund our year-in-review package but couldn’t get approval for it, so I went ahead and did the package without funding.

“In short, my advice is this: plan early, plan often, submit early and be prepared to revise. We launched our new campaign at 6:30 p.m. last night and so far have raised $7,581, which is 18% of our goal.”

Mobile: the next revenue frontier. So far few community news sites have experimented with revenue from mobile ads or services, beyond running ads on their mobile sites or apps supplied by networks such as AdMob. There’s ample potential for community publishers to capitalize on the mobile market, and I am currently researching that topic to for my session on mobile monetization in at Block by Block 2012 next month. If you have ideas or examples of mobile revenue options for community publishers, please e-mail me.

The News Leadership 3.0 blog is made possible by a grant to USC Annenberg from the John S. and James L. Knight Foundation.

The Knight Digital Media Center at USC is a partnership with the Annenberg School for Communication & Journalism. The Center is funded by a grant from the John S. and James L. Knight Foundation.

ABOUT THIS BLOG

Exploring innovation, transformation and leadership in a new ecosystem of news, by journalist and change advocate Michele McLellan.

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