March 31, 2010
Internet will probably conquer bureaucracy eventually, says new Pew report
Frustrated by slow, convoluted bureaucracies? Just watch the net and wait. And wait. New research from the Pew Internet and American Life Project indicates that the internet will make businesses and government agencies much more responsive and efficient—by 2020. That’s what 72% of nearly 900 “technology stakeholders and critics” surveyed by Pew believe…
Why will these improvements take so long, or maybe even longer? Powerful bureaucratic forces will push back against such transformation. Expect continuing tension in disruptive times.
In contrast, about one-fourth of respondents believe “By 2020, governments, businesses, non‐profits and other mainstream institutions will primarily retain familiar 20th century models for conduct of relationships with citizens and consumers online and offline.”
Read the survey results, including remarks from many respondents who chose to elaborate upon their answers.
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Tags: knight foundation, research, government, business, pew internet and american life project, pew
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